Alexandra Family Medical Centre

Opening Hours : Mon to Thurs: 9am-5pm, Fri: 9am-4pm, Sat 10am-2pm Sun: 10am - 4pm (subject to change)
  Contact : 03 5772 1699

Patient Information

HOURS

The clinic is open:
All 7 days of the week

Monday to Friday        9am – 5pm
Saturday and Sunday      10.00am  – 2pm

The days and timings are subject to change due to covid.

APPOINTMENTS

Please ring 5772 1699 for an appointment. If you need more time with the doctor, please tell the receptionist when you make your booking.
Urgent medical problems will always be dealt with promptly.

Patients who walk-in and require an appointment on the day will depend on appointment availability only.

AFTER-HOURS

When the clinic is closed, please ring Alexandra District Health Urgent Care 03 5772 0900. 

OUR PRACTICE
All patient information and medical records are kept strictly confidential at all times.

If you are unhappy with the service we provide at any time, please feel free to speak to your doctor or the practice manager.

PRIVACY POLICY

The practice team requires access to Social Media  & Email  to assist in the efficient and safe delivery of healthcare services to our patients.  Policy requirements apply to all GPs and practice staff of the practice. GPs and practice staff are legally responsible for their online activities.

It is practice policy that all patients have a file. The doctor will provide them with an up-to-date and accurate summary on request – one week’s notice required.

TELEPHONE CALLS

You can contact your doctor by ringing reception during surgery hours.

TEST RESULTS & FOLLOW UP

Test results cannot be given over the phone as they require an explanation. Please come in to discuss your results with your doctor.

SERVICES AVAILABLE

As well as routine consultations, the following services are available:

  • Family planning, Pap smears, Pregnancy tests, Ante-natal care
  • ECG: heart check
  • Vaccination: Adults, children and travel
  • Minor surgery: stitching cuts, removing moles, skin cancers
  • Liquid nitrogen ‘freezing’ therapy for sunspots and warts

FEES

We are a mixed billing clinic. Pensioners, Veterans Affairs cardholders and Health Care cardholders are bulk-billed.
Please pay at the time of consultation by cash, cheque, Visa, MasterCard, Amex or EFTPOS. A full list of fees is on display at reception.

COMPLAINTS AND FEEDBACK

Alexandra Family Medical Centre values your opinion. Patient feedback forms are available at reception alternatively you can contact our Practice Manager manager@alexandramedical.com.au.

In accordance with the Health Services (Conciliation and Review) Act 1987, if the response you receive from is unsatisfactory to you, please contact Health Services Commissioner Victoria 1300 582 113.

TRANSLATOR INTERPRETER SERVICES

The Translator Interpreter Service is available for non English speaking patients. Please speak to the Receptionist to organize the services of a phone interpreter.

CONFIDENTIALITY

Your Medical Record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Please ask our reception staff for a copy of our Privacy policy.

TEST RESULTS & FOLLOW UP

Test results cannot be given over the phone as they require an explanation. Please come in to discuss your results with your doctor.

LONG CONSULTATIONS

Long Consultations can be arranged please speak to the receptionist on duty.

TELEPHONE CALLS

You can contact your doctor by ringing reception during surgery hours.

PATIENT RIGHTS

All of our patients have a right and are encouraged to participate in decision about their healthcare.

SERVICES & REFERRALS

Our practice regularly engages with local health services, such as Specialists, Allied Health and Hospitals. If required, your GP will provide sufficient information (referral letter) to plan and facilitate optimal patient care.

COMPLAINTS AND FEEDBACK

Alexandra Family Medical Centre values your opinion. Patient feedback forms are available at reception alternatively you can contact our Practice Manager manager@alexandramedical.com.au.

In accordance with the Health Services (Conciliation and Review) Act 1987, if the response you receive from is unsatisfactory to you, please contact Health Services Commissioner Victoria 1300 582 113.